一、Source Channel |
1、Which way will you choose to get product information when buying aluminum process products? |
Online Inquiry
Friends
Customers
Newspaper & Magazine
Brochure
Others |
2、Which way will choose to learn our company? |
Official Website
Search Engine (Baidu, Google, etc.)
Related Industry Websites (China Aluminum Network, China Building Material Network, etc.)
Others |
3、Which type of website will you visit at ordinary times? |
Comprehensive Portal: Sina, Sohu, Netease and etc.
Industry Websites: China Aluminum Network, China Building Material Network, etc.
Factory Website: SWA, Nanshan Aluminum, etc.
News Information: xinhuanet, Peoples Network, etc.
Finance and Economics: Hexun, Eastmoneycom, Chief Executive China, etc.
Local Portal: 21cn, Shanghai Online, Beijing-China, etc.
Search Engine: Baidu, Google, yahoo, etc.
Others |
4、Did you find your desired products when login our company's website? |
Yes
No |
5、Whether our website's product information clear or not? |
Clear
Not Clear |
6、Did you satisfied with our website's service? |
Yes
No |
二、Sales Satisfaction |
1. Marketing Quality of Salesman |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
2. Product Knowledge of Salesman |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
3.Purchase Laws and Regulations Knowledge of Salesman |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
4.Integrity of Salesman |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
5.Smoothness of Purchase Process |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
6. General Evaluation of Sales Business |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
三、Product Customer Satisfaction |
1. Immediacy of Product Delivery |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
2.Product Quality |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
3.Date of Delivery |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
4.Product Packaging and Appearance |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
5.General Evaluation of Product |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
四、Service Satisfaction |
1.Promptness of Feedback |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
2.Promptness of Problem Handling |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
3.Attitude and Communication Ability of Service Staff |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
4.Problem-solving Ability of Service Staff |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |
5.General Evaluation of Service |
Quite Satisfied
Satisfied
Relatively Unsatisfied
Not Satisfied at All |